Defining Visions

Introduction

Introduction Defining Visions Limited ("Defining Visions," "we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy outlines how Defining Visions collects, uses, stores, and discloses your personal and technical information through our website and associated services.

Information We Collect

Personal Information

We may collect personal information voluntarily provided by you, including:

• Names, addresses, email addresses, and phone numbers
• Billing information required for website hosting, domain registration, and other paid services
• Email login credentials securely provided during email migration or email setup processes (temporarily stored and securely deleted upon completion)

Non-Personal and Technical Information

To facilitate service delivery and improve user experience, we may automatically collect technical details such as:

• IP addresses
• Device identifiers
• Browser type and version
• Operating systems
• Technical logs during remote support sessions

How We Use Your Information

We may use the collected information specifically to:

• Design, host, and manage your website and domain services
• Manage, troubleshoot, and migrate email accounts
• Deliver and manage cloud infrastructure solutions (e.g., Amazon Web Services)
• Provide remote IT support, including software troubleshooting, license management, and technical support using remote desktop tools (e.g., AnyDesk)
• Provide workforce upskilling through remote training and ongoing support
• Send important communications related to your services, orders, or inquiries

Disclosure of Information

Third-Party Service Providers

We may share your information with essential third-party service providers, including:

• Domain registrars and hosting platforms
• Email service providers (e.g., Google Workspace, Microsoft 365)
• Cloud solution providers (e.g., Amazon Web Services)
• Providers of remote desktop software (e.g., AnyDesk, TeamViewer)

Legal Compliance

We may disclose information when required by law or in response to lawful requests by authorities.

Cookies and Tracking Technologies

We may use cookies to enhance your experience on our website. You can control or disable cookies via your browser settings.

Your Choices

You have the right to access, update, or request deletion of your personal information. For these requests, please contact us at: admin@definingvisions.co.uk.

Security

Defining Visions employs robust security measures, including encryption, secure servers, strict access controls, and regular monitoring to protect your information. However, no transmission over the internet or method of electronic storage can guarantee absolute security.

Data Retention

We may retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Temporary data, such as email login credentials used during service provision, are securely deleted immediately after completion of the relevant tasks.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes become effective upon posting on our website.

Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at: admin@definingvisions.co.uk.